Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@lykyn.com. Please note that returns will need to be sent to the following address:
1415 Fulton Road #205
Santa Rosa, CA 95403
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@lykyn.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@lykyn.com.
LYKYN RETURN, REFUND, AND ORDER CANCELLATION POLICY
We honor a 30-day money back guarantee provided the below conditions are met and followed.
CANCELLATIONS
When a new order is placed and payment (deposits included) has been secured, Lykyn immediately expends energy, time, and care toward the completion of the ordered product(s). Due to this, any orders cancelled prior to shipping from our facility are subject to a 15% restocking fee, which covers the incurred costs associated with processing new orders.
REFUNDS AND RETURNS
In-Person Return Instructions
Here are the basic steps:
1. Call 1-415-869-7955 to inform one of our representatives that you will be coming
in to return your product. Bring in a copy of the invoice.
2. Before visiting the warehouse, place the item securely in the ORIGINAL
packaging.
3. All products MUST be returned in good condition, in original boxes to ensure a full credit.
5. Our representative will process your return and issue you a credit. Please allow
5-10 business days for the credit to appear on your billing statement.
*ALL RETURNS ARE SUBJECT TO A 15% RE-STOCKING FEE
Please note that any original shipping costs will not be refunded.
Returns by Mail
1. Pack the item securely in the ORIGINAL PACKAGING. Please
DO NOT throw away the original packaging your material came in. Enclose a
copy of the invoice.
2. All products must be returned in good condition, in original boxes to ensure full credit.
3. For a system return, we will create the bill of lading and make the shipping
arrangements for you. We will then issue the credit minus the cost of shipping
both ways.
4. Contact Lykyn at 1-415-869-7955 before you ship the return package for the
correct shipping address.
5. Keep the Return Tracking Number from the package you are returning to ensure
that the package is returned to the warehouse.
6. You can expect a refund in the same form of payment originally used for
purchase usually within 5-10 business days of our receiving your returned
product. Delays may be experienced in the case of incomplete returns.
Please note that your original shipping costs will not be refunded.
*ALL RETURNS ARE SUBJECT TO A 15% RE-STOCKING FEE
WARRANTY REPLACEMENT POLICY AND PROCEDURE
Lykyn have a 1-year warranty on craftsmanship. User negligence and normal wear and tear are not covered under warranty.
Listed below are the steps involved in submitting a request for warranty replacement.
1. Contact a Lykyn representative by phone or email at:
1-415-869-7955 or info@lykyn.com
2. The Lykyn representative will either attempt to assist in troubleshooting, requests photos showing damages, or ask for additional information.
3. If the part in question is faulty and not fixable, the customer will need to send it back to the Lykyn warehouse. (Lykyn representative will specify the address)
**The shipping fee to the Lykyn facility will be covered by the customer.**
4. Once Lykyn receives the faulty product, it will be examined and either be refurbished or replaced. If the tent proves to be functioning appropriately, the same tent will be returned to the customer at the customer’s expense.
5. Any replacement will be sent back to the specified customer shipping address.
**Lykyn will cover the return shipping fee.**
DAMAGE CLAIM POLICY AND PROCEDURE
Currently damages to Lykyn shipments occur less than 1% of the time. In the unfortunate event that damages do occur, the following procedure and timeline must be followed in order to ensure the expeditious delivery of a replacement system and a claim being filed with the damaging carrier.
1. When customer receives their Lykyn, the external packaging must be inspected for any rips, tears, punctures, abrasions, creases, or any marks that may indicate damage on the interior.
2. Customer will then inspect contents alongside the delivering driver.
3. Significant damages should be refused by customer and signed for by driver.
4. Light cosmetic damages not affecting functionality may be accepted by customer and acknowledged and signed for by driver.
5. Damages not noticed and seen with driver present may still be claimed as concealed damages.
6. Lykyn MUST BE NOTIFIED OF THE DAMAGES (concealed or signed for) WITHIN 48 HOURS IN ORDER TO SUCCESSFULLY BEGIN A CLAIM WITH THE SHIPPING COMPANY. Customers exceeding this time frame may be penalized with a delay and/or forfeiture of a replacement, and/or financial penalties.
7. The assigned Lykyn representative will require pictures and a description of the damages.
8. Once the required pictures and description are received, a pick-up of the damaged product, and the shipment of a replacement product will be scheduled.
9. Provided that all of the above requirements are met, Lykyn will make every effort to send a replacement system within 72 hours. However, extenuating circumstances may prevent 100% adherence to this policy. Damages occurring during product back orders, high volume periods, holidays, or for other reasons may take additional time to deliver.